Where we ship
The United States, Canada, the United Kingdom and Australia. Somewhere else? Ask us — we can usually quote it.
Dispatch
Orders are prepared and dispatched within 2 business days. You get a tracking number by email the moment the parcel is scanned.
Delivery estimates
Carrier transit after dispatch, based on the services we actually book:
| Destination | Tracked transit |
|---|---|
| United States | 5–11 business days |
| Canada | 4–15 business days |
| United Kingdom | 4–12 business days |
| Australia | 6–10 business days |
These are the carriers' own ranges, not guarantees. Customs inspection and peak season can add time, and a small number of oversized or fragile pieces move on a slower service — where that applies it is noted on the product page.
Shipping cost
Shipping is included in the price shown. There is no separate delivery charge added at checkout.
Import duties and taxes
Duties and import taxes are not included and are not collected by us. Most orders arrive with nothing further to pay, but customs rules change and your authority may charge duty or sales tax on delivery. That charge is set by your government, not by RTlapse, and we cannot predict or refund it.
If you are ever charged something you did not expect, tell us — we want to know, because it means our guidance here needs updating.
Packaging
Fragile pieces ship suspended inside the carton so they do not rest against an outer wall.
If it arrives damaged
Send one photograph of the piece and the box to hello@rtlapse.com within 30 days of delivery and we will send a replacement free of charge. You do not need to post the damaged piece back — keep it or dispose of it. If a replacement is not available, you get a full refund.
Changed your mind
Return any unused piece in its original packaging within 30 days of delivery for a refund of the item price. Start a return by emailing hello@rtlapse.com with your order number. Return postage is the customer's responsibility unless the item was damaged, faulty, or not what was described.
Refunds are issued to the original payment method within 5 business days of the return arriving.
Wrong or misdescribed item
If what arrived does not match the listing — wrong quantity, wrong colourway, different dimensions — that is on us. We cover return postage and either replace it or refund you in full, your choice.
Cancellations
Email us within 12 hours of ordering and we can usually stop the parcel before dispatch. After dispatch, treat it as a return.